Taskforce were bought in to assist Brilliant in the management and allocation of its warranty jobs throughout Australia.
As a national supplier covering customers from Broome to Tasmania it was imperative our service model enable national coverage and speed of completion.
The addition of Taskforce provided a streamlined approach to our warranty program and provided valuable tools and reporting to manage the jobs and improve response time to our customers. As a result we have been able to reduce significantly the time to complete warranty projects and provide a better overall service to our customers end users as a result
The negative feedback around warranty timelines has reduced, and cost control has improved.
Overall a great improvement for Brilliant and its customers.

Taskforce were engaged to assist in the management of Methven warranty work and to perform warranty servicing.
Methven prides itself on its customer interaction and strives for a smooth customer experience every time. Taskforce assisted us greatly in this aim.
The service Taskforce provides is smooth and professional, returning an average rating of 4.7 out of 5 stars.
The time taken to resolve warranty claims has reduced significantly, and cost control has improved.
The staff at Taskforce are incredibly responsive, and no issue is too difficult for them to handle. They are a real partner in our warranty servicing.
We receive compliments about their servicing every day. .

We started completing warranty work for Taskforce approximately December 2018.
We currently carry out after sales warranty work for a number of different companies.
We have found the system that Taskforce use extremely time effective & efficient.
We are able to use the online system to complete the job, forward photos before we have even left the property, no paperwork to complete no signatures from clients etc. Completely paperless system.
If you are looking at using Taskforce to carry out you are after sales warranty work, then look no further.