Reporting an issue

On this page you can report an issue directly with us following your gas, electrical or smoke alarm check.

Plus we've got handy information about smoke alarms, including what to do if your smoke alarm is beeping and manufacturer manuals for all major smoke alarms for your reference.

Smoke alarms in rental properties

Smoke alarms in a rental property are the responsibility of your Residential Rental Provider.

They must arrange annual smoke alarm checks to test and replace any faulty alarms.

As a renter it is important that you do not tamper with any smoke alarms, and if the troubleshooting tips below do not solve a beeping smoke alarm you need to report it to Taskforce to be resolved.

Click on the model name of your alarm to view the manual.

BROOKS troubleshooting

Smoke Alarm Manuals

Click on the brand of smoke alarm you have to find manuals for their models along with any troubleshooting tips specific to that brand (where available).
We will continually update this page as new products and manuals become available.

Brooks

Clipsal

Emerald

Fire-Pro

PSA

Quell

Red

Sensor (coming soon)

What should I do if my smoke alarm starts to beep?

If your smoke alarm starts to beep you must first and foremost check for fire or signs of fire in every room of the property. If you find fire, immediately leave the property and call 000.

If there are no signs of a fire, there are a few further steps you can take if your smoke alarm starts to beep.

Locate the beeping alarm by looking for the alarm which has a flashing light on it.

Press the test / hush button to temporarily silence the alarm (and save your ear drums!)

Check humidity levels

around the alarm and open windows to ventilate where possible

Check for rapid airflow

nearby such as ceiling fans on high speed as this can sometimes trigger the alarm

Lightly dust or vacuum the alarm

- sometimes dust particles or tiny insects can cause a false alarm

Click on the model name of your alarm to view the manual.

Emerald Alarms troubleshooting

Click on the model name of your alarm to view the manual.

CLIPSAL troubleshooting

755LPSMA4

755PSMA4

755RLPSMA4

Click on the model name of your alarm to view the manual.

FP500V

FP510V

Click on the model name of your alarm to view the manual.

Click on the model name of your alarm to view the manual.

QUELL troubleshooting

Click on the model name of your alarm to view the manual.

RED Smoke Alarms troubleshooting

Smoke alarm still beeping?

If your smoke alarm still beeps intermittently this could mean that the battery is going flat and needs replacing.

Click the button below or scan the QR code to log your request and we will arrange installation of a new smoke alarm.

REPORT AN ISSUE

Report an issue

If you need to report an issue following your gas, electrical or smoke alarm safety check, simply click the button below or scan the QR code to log your request.

REPORT AN ISSUE

Why is my smoke alarm beeping?

Modern smoke alarms are very reliable, however there are some environments that can still cause them to go off for no apparent reason.

These can be obvious such as burning toast, opening a hot oven or burning incense sticks, but other reasons include use of air-fresheners, aerosols, high humidity levels in a room and even small insects getting into the alarm.

A beeping smoke alarm also indicates that the battery needs replacing so if there are none of the factors above present then you should report the issue to Taskforce.