Putting People First in Community Housing

Lucy Peacock
Nov 24
2 min read

As thousands of new homes enter the national pipeline and compliance expectations continue to rise, Taskforce’s newly appointed National Sales Director for Housing, Damon Hill, believes prioritising people – housing managers and residents – has never been so important.

man facing wall of post it notes of things he has to do

Damon has spent the last ten years working with front-line teams, property managers, community housing officers and residents themselves. “Housing providers are experts in their field but they’re under the pump now more than ever,” he said. “Where we can assist is in giving them the power to deploy a network of experienced trades to the right place, at the right time at the touch of a button – without having to learn any new systems.”

From the way Taskforce sequences compliance checks, to the way residents can schedule appointment times, to how the company communicates with housing managers under pressure, the philosophy is consistent: every process must reduce friction, protect dignity and lighten the load for the teams doing the work.

Resident Calendar System

One example of this is Taskforce’s resident calendar system, which lets residents choose their own one-hour appointment window, minimising disruption to their day and reducing the need to reschedule jobs.

“We pledge to put people first in everything we do. It’s not a slogan; it’s the lens that guides our decisions.” Damon Hill, National Sales Director - Housing, Taskforce

Weekly Compliance To-Do List

Another is the Weekly Compliance To-Do List. It has been built in direct response to client feedback looking for a simpler way to manage compliance. It provides a weekly email summary of jobs requiring attention – and takes users directly to a central dashboard to approve, decline or edit jobs quickly and easily. This tool supports asset managers, helping them to stay on top of upcoming safety checks and rectification approvals all in the one place.

Tools like these demonstrate our core principle – understand the challenges our clients face, put ourselves in their shoes and create better, more helpful ways to get the job done.

“We pledge to put people first in everything we do,” said Damon of Taskforce’s values commitment. “It’s not a slogan; it’s the lens that guides our decisions.”

Damon will be at the ACH Canberra with Strategic Partnerships Manger Lucas Docking, meeting with providers to discuss what’s working, where the pressure points are and what support could make the biggest difference in the year ahead.