TERMS AND CONDITIONS
Taskforce Safety Check and Compliance Services
Taskforce Australia Pty Ltd
ABN 32 152 119 518
3/151 Barkly Ave, Burnley VIC 3121 | 1300 818 138 | www.taskforce.com.au | rentsafe@taskforce.com.au
Last updated: July 2026

BACKGROUND

A. The Client is of the opinion that Taskforce Australia Pty Ltd has the necessary qualifications, experience and abilities to provide the Services described in this Agreement.

B. Taskforce Australia Pty Ltd is agreeable to providing such Services to the Client on the terms and conditions set out in this Agreement.

1. DEFINITIONS

In this Agreement, the following terms have the meanings set out below:

"Agreement" means these Terms and Conditions, together with any Service Level Agreement entered into between the parties, or where no Service Level Agreement exists, as accepted by the Client through the booking process on the Taskforce website.

"Client" means the property manager or rental property owner engaging Taskforce to perform the Services.

"Onsite Repairs" means repair and replacement work carried out by Taskforce trades at the time of a safety check appointment under Taskforce Plus or Taskforce Saver, as described in clauses 6 and 7.

"Package" means either Taskforce Plus or Taskforce Saver, as selected by the Client, where applicable.

"Property" means the rental property or properties in respect of which the Services are provided.

"Provider" means Taskforce Australia Pty Ltd ABN 32 152 119 518.

“No Access Fee” means a fee of up to $150 + GST that may be charged by the Provider where access to the Property cannot be obtained at the scheduled appointment, or where required utilities are unavailable and the Services cannot reasonably be completed.

"Services" means any one or more of the following services provided by the Provider under this Agreement: gas safety checks, electrical safety checks, smoke alarm safety checks, rental minimum standards inspections, corded blind safety services, pool barrier compliance inspections, and any associated Onsite Repairs or rectification works.

"Two-Year Cycle" means the recurring two-year period over which gas, electrical and smoke alarm safety checks are scheduled and priced under the Taskforce Plus and Taskforce Saver packages.

2. SERVICES PROVIDED

2.1 The Client engages the Provider to perform one or more of the Services set out in this Agreement, as specified in the applicable Service Level Agreement or confirmed through the booking process.

2.2 The Provider offers the following categories of service, each described in detail in the clauses below:

• Taskforce Plus and Taskforce Saver safety check packages (Victoria) - clauses 3 to 8

• Pool barrier compliance inspections (Victoria) - clause 9

• Rental minimum standards inspections (Victoria) - clause 10

• Corded blind safety service (Victoria, as an add-on to Taskforce Plus or Taskforce Saver only) - clause 11

• Smoke alarm safety checks (NSW, SA, NT, WA, ACT, TAS) - clause 12

• Smoke alarm safety checks (QLD) - clause 13

2.3 The Services will also include any other tasks which the parties may agree on in writing.

2.4 Emergency works: In the event that gas appliances are capped off, gas is shut off to the property, or electricity is cut off or isolated to the property, the Provider may commence emergency works up to $500 whilst seeking further approval from the Client or property manager. 

3. PACKAGE SELECTION - TASKFORCE PLUS AND TASKFORCE SAVER

3.1 Taskforce Plus is the Provider's premium all-inclusive safety check package. Onsite Repairs for the items listed in clause 6 are included in the package price at no additional cost.

3.2 Taskforce Saver is the Provider's essentials safety check package. Onsite Repairs are completed at the time of the safety check at pre-agreed prices as set out in clause 7.

3.3 Both Packages are available from 1 June 2026 and apply to Victorian rental properties unless otherwise agreed in writing.

3.4 Both Packages include:

• Gas, electrical and smoke alarm safety checks conducted in a single annual visit by licensed and insured trades. Where a Property does not have gas appliances, the Package covers electrical and smoke alarm safety checks only.

• Smoke alarm safety checks conducted every year, in accordance with Victorian legislative requirements.

• Gas and electrical safety checks conducted every two years, in accordance with Victorian legislative requirements, where applicable to the Property.

• Free in-person call-outs as follows: smoke alarm-related call-outs are included for 12 months from the date of the smoke alarm safety check; gas and electrical-related call-outs are included for 7 days from the date of the relevant safety check. Call-outs outside these periods are subject to a call-out fee.

• Australian-based customer support.

3.5 The Client selects a default Package for their rent roll and may nominate individual Properties to be on the alternative Package. Package selection for individual Properties is made at the start of a Two-Year Cycle and cannot be changed during that cycle.

3.6 To change the Package applicable to a Property, the Client must provide 30 days written notice prior to the commencement of the next Two-Year Cycle.

3.7 A new Service Level Agreement is required for all Clients entering into either Package, including Clients transitioning from an existing Taskforce arrangement.

4. SCHEDULING AND VISITS - TASKFORCE PLUS AND TASKFORCE SAVER

4.1 The Provider will use reasonable endeavours to schedule one annual visit per Property, at which all safety checks for that year will be completed in accordance with state legislation.

4.2 Where a Property's gas and electrical checks fall in different years, the Provider will coordinate alternating alignment so that only one annual visit is required in each year of the Two-Year Cycle.

4.3 The Provider will use reasonable endeavours to complete all required checks and Onsite Repairs in a single visit in accordance with clauses 6 and 7. Where this is not possible due to time or access constraints, the Provider will notify the Client and arrange a follow-up appointment where required.

4.4 The Client is responsible for ensuring reasonable access to the Property is provided at the time of the scheduled appointment. Where access cannot be provided and a re-attendance is required, a call-out fee may apply.

4.5 Call-Out Inclusions and Fees: Free in-person call-outs are included under both Packages on the following terms: smoke alarm-related call-outs are included for 12 months from the date of the smoke alarm safety check; gas and electrical-related call-outs are included for 7 days from the date of the relevant safety check. Call-outs requested outside these periods, or call-outs arising from issues unrelated to the original safety check, may be subject to a call-out fee. The applicable call-out fee will be advised at the time of booking.

5. TRADES AND COMPLIANCE

5.1 All trades engaged by the Provider to perform the Services are licensed and insured. The Provider's systems do not permit any trade who has not been verified to carry out work on behalf of the Provider.

5.2 All job reports are monitored and reviewed at the Provider's head office by the trades supervisor and/or director of operations.

5.3 All replacement units and work completed under both Packages meet current legislative requirements applicable to the state or territory in which the Property is located.

5.4 Smoke alarms are replaced with GT High Performance units. Electrical components are replaced with Clipsal Classic Series (white) or Clipsal equivalent for switchboard items.

5.5 Before any item is replaced, the technician will take photographic evidence of the item's condition. This documentation is retained and available upon request.

5.6 There is no financial incentive built into how the Provider remunerates its trades that would make it in their interest to repair more than is genuinely required.

5A. TEMPORARY SMOKE ALARM INSTALLATIONS

5A.1 Where the Provider identifies that a smoke alarm is incorrectly positioned, additional smoke alarms are required, or a smoke alarm arrangement does not meet applicable legislative requirements, the Provider may install a temporary smoke alarm in a more suitable location where reasonably practicable at the time of attendance.

5A.2 Any temporary smoke alarm installed under this clause is intended as an interim safety measure only and does not constitute certification that the Property fully complies with applicable legislative requirements.

5A.3 The relocation of existing smoke alarms, installation of additional hard-wired smoke alarms, electrical wiring works, patching, painting or other associated building works are not included in the Services unless expressly stated otherwise.

5A.4 Where permanent rectification works are required, the Provider may issue a no-obligation quote for the required works. The Client is under no obligation to accept any such quote.

6. ONSITE REPAIRS - TASKFORCE PLUS

6.1 Taskforce Plus includes Onsite Repairs for the following item types at no additional cost to the Client:

Smoke alarm: standard smoke alarm replacement (9V Battery); standard smoke alarm replacement (Lithium); hard-wired smoke alarm replacement (240V Hardwired); hard-wired smoke alarm replacement (240V Lithium).

Electrical: standard double powerpoint replacement; standard one and two gang light switch replacement; faulty circuit breaker replacement; faulty Residual Current Device (RCD) replacement; faulty Residual Current Breaker with Overcurrent protection (RCBO) replacement; firecaulk switchboard.

Gas: flue strapping; meter hoops; UV protection for PEX pipes.

6.2 All faulty or expired smoke alarms identified during the safety check will be replaced with new units.

6.3 Where items not listed in 6.1 require attention, the Provider will issue a no-obligation rectification quote for the remaining work. There is no obligation on the Client or owner to accept this quote.

6.4 Where one or more electrical items requiring 240V electrical work are repaired during a single visit, one Certificate of Electrical Safety will be issued and is included in the package price. This applies regardless of the number of electrical items completed in that visit.

6.5 There is no cost cap per included repair item. Inclusions are defined by item type as listed in clause 6.1, not by a dollar limit.

6.6 Repairs are only completed where the technician identifies an item as damaged, worn, unsafe or non-compliant during the safety check. Items are not replaced as a matter of routine.

6.7 Where a repair is identified that falls outside the item types listed in clause 6.1, it will be quoted separately for work to be carried out at a later date. There is no obligation on the Client or owner to accept the quote.

6.8 Rectification quotes for work requiring a second visit are handled by the Provider's head office and approved by the trades supervisor or director of operations prior to being issued.

7. ONSITE REPAIRS - TASKFORCE SAVER

7.1 Under Taskforce Saver, Onsite Repairs are completed at the time of the safety check at pre-agreed prices in accordance with the Agreement. The Provider may complete pre-agreed repair items identified during the attendance up to an aggregate value of $500 without obtaining further approval. Pre-agreed repair items include:

Smoke alarm: standard smoke alarm replacement (9V Battery); standard smoke alarm replacement (Lithium); hard-wired smoke alarm replacement (240V Hardwired); hard-wired smoke alarm replacement (240V Lithium).

Electrical: standard double powerpoint replacement; standard one and two gang light switch replacement; faulty circuit breaker replacement; faulty Residual Current Device (RCD) replacement; faulty Residual Current Breaker with Overcurrent protection (RCBO) replacement; firecaulk switchboard.

Gas: flue strapping; meter hoops; UV protection for PEX pipes.

7.2 Where one or more electrical items requiring 240V electrical work are repaired during a single visit, one Certificate of Electrical Safety will be issued at the pre-agreed price in accordance with the Agreement. This applies regardless of the number of electrical items completed in that visit.

7.3 Repairs are only completed where the technician identifies an item as damaged, worn, unsafe or non-compliant during the safety check.

7.4 Where a repair is identified that falls outside the pre-agreed items listed in clause 7.1, it will be quoted separately for work to be carried out at a later date. There is no obligation on the Client or owner to accept the quote.

8. AUTHORISATION FOR REPAIRS - TASKFORCE PLUS AND TASKFORCE SAVER

8.1 Where an owner books directly through the Provider's website, they confirm agreement to Onsite Repairs as part of the booking process.

8.2 Where a property manager manages a Property on the owner's behalf, the property manager's entry into this Agreement constitutes authorisation for Onsite Repairs to be completed for all Properties in their rent roll. No separate per-job owner approval is required.

8.3 For work outside the pre-authorised items under either Package, the Provider will issue a no-obligation rectification quote before any additional work is carried out.

8A. RECTIFICATION - ALL OTHER SERVICES

8A.1 For all services other than Taskforce Plus and Taskforce Saver, Onsite Repairs are not included as part of the service. Where faults, deficiencies or items requiring rectification are identified in the course of carrying out a service, the Provider will note these findings in the service report and issue a no-obligation quote for the required works to be carried out at a separate time.

8A.2 There is no obligation on the Client or owner to accept any rectification quote issued under this clause.

8A.3 No additional work will be carried out by the Provider without prior written approval from the Client or owner.

9. POOL BARRIER COMPLIANCE INSPECTIONS (VICTORIA)

9.1 Pool barrier compliance inspections are required under Victorian law every four years. The inspection is carried out by a qualified Taskforce inspector.

9.2 The pool barrier compliance inspection includes:

• Full inspection of the pool or spa barrier against current Victorian legislative requirements

• Assessment of all required areas as stipulated by law

• Detailed compliance report provided within 24 hours of the inspection clearly showing the compliance status for all areas

• Compliance certificate issued where the pool or spa barrier is found to be fully compliant

9.3 It is the responsibility of the pool or spa owner to provide the compliance certificate to their local council. The Provider accepts no liability for any failure by the owner to submit the certificate within required timeframes.

9.4 Where a pool or spa barrier is found to be non-compliant, the report will clearly identify all areas of non-compliance and provide recommendations for rectification. Once rectification has been completed, a second inspection must be booked at the rate set out in the applicable Service Level Agreement.

9.5 The inspection can take between 30 minutes and 1.5 hours depending on the size of the pool or spa.

9.6 The price for a pool barrier compliance inspection is as set out in the applicable Service Level Agreement. Any subsequent attendance required following completion of the inspection will be charged separately at the rate set out in the applicable Service Level Agreement.

9.7 The Client is responsible for ensuring reasonable access to the pool or spa barrier is provided at the time of the scheduled appointment. Where access cannot be provided a No Access Fee may apply.

10. RENTAL MINIMUM STANDARDS INSPECTIONS (VICTORIA)

10.1 Rental minimum standards inspections assess a property against all current Victorian rental minimum standards. Properties must meet these standards prior to being listed or advertised for rent. The inspection is carried out by a qualified Taskforce inspector.

10.2 The rental minimum standards inspection includes:

• Full property inspection across all 15 categories stipulated by the Victorian Government, including: door locks, ventilation, window coverings, windows, vermin-proof bins, lighting, heating, toilets, bathroom facilities, kitchen facilities, laundry facilities, mould and dampness, structural soundness, electrical safety, and blind cord safety

• Reporting on upcoming 2027 minimum standards, including cooling, ceiling insulation, draught proofing and water heaters

• Detailed compliance report provided within 24 hours of the inspection summarising each category and its compliance status

• Fitting of corded blind anchors onsite as required (see clause 11)

10.3 The inspection takes up to 30 minutes depending on the size of the property. All utilities must be connected at the time of the inspection. Where utilities are not connected, a No Access Fee may apply.

10.4 Specialist assessment areas:

• Mould and dampness: specialist meters are used to accurately measure moisture levels and identify areas of risk within a property.

• Structural soundness: the property is assessed for signs indicating potential structural issues, including, but not limited to: cracks in brickwork, sagging roof lines, drainage problems and malfunctioning windows and doors.

• Electrical safety: the switchboard is visually inspected for compliance with AS/NZS 3000, AS/NZS 3190, AS/NZS 61008.1 and AS/NZS 61009.1.

• Blind cord safety: see clause 11.

10.5 The price for a rental minimum standards inspection is as set out in the applicable Service Level Agreement. Any subsequent attendance required following completion of the inspection will be charged separately at the rate set out in the applicable Service Level Agreement.

10.6 The Client is responsible for ensuring reasonable access to the Property is provided at the time of the scheduled appointment. Where access cannot be provided a No Access Fee may apply.

11. CORDED BLIND SAFETY SERVICE (VICTORIA)

11.1 The corded blind safety service is included as part of the rental minimum standards inspection (clause 10) and is available as an add-on service to Taskforce Plus or Taskforce Saver safety checks carried out in Victoria only. It is not available as a standalone service.

11.2 The service includes:

• Assessment of all corded blinds in the property for compliance with blind cord safety requirements

• Installation of corded blind anchors onsite using a cordless drill where required

• Where anchors cannot be fixed to certain surfaces such as tiles, glass or aluminium, this will be clearly noted on the report

11.3 Pricing for the corded blind safety service as an add-on is set out in the applicable Service Level Agreement.

11.4 The price for the corded blind safety service is as set out in the applicable Service Level Agreement. Any subsequent attendance required is not included and will be charged separately.

12. SMOKE ALARM SAFETY CHECKS - NSW, SA, NT, WA, ACT, TAS

12.1 Smoke alarm safety checks in New South Wales, South Australia, Northern Territory, Western Australia, Australian Capital Territory and Tasmania are carried out by a qualified licensed electrician in accordance with the applicable residential tenancy legislation in each state and territory.

12.2 The smoke alarm safety check includes:

• Full check of all smoke alarms in the property

• All batteries replaced

• Free smoke alarm replacement where required

• Free in-person call-outs for smoke alarm faults for 12 months following the service

• Detailed report provided within 24 hours of the service

12.3 Smoke alarms are replaced with GT High Performance units meeting legislative requirements in the applicable state or territory. Temporary smoke alarm installations are subject to clause 5A.

12.4 The price for interstate smoke alarm safety checks is as set out in the applicable Service Level Agreement. Any rectification works identified during the service that cannot be completed on the day will be quoted separately. There is no obligation on the Client or owner to accept any quote.

12.5 The Client is responsible for ensuring reasonable access to the Property is provided at the time of the scheduled appointment. Where access cannot be provided a No Access Fee may apply.

12.6 Legislative compliance obligations vary by state and territory. It is the responsibility of the Client to ensure they are aware of the applicable obligations in each state and territory in which they operate. The Provider will carry out the service in accordance with the legislative requirements of the relevant state or territory.

13. SMOKE ALARM SAFETY CHECKS - QUEENSLAND

13.1 Smoke alarm safety checks in Queensland are carried out by a qualified licensed electrician in accordance with applicable Queensland smoke alarm legislation.

13.2 Queensland legislative requirements applicable to rental properties include:

• Smoke alarms must be of the photoelectric type complying with Australian Standard AS 3786-2014.

• Any smoke alarm manufactured more than 10 years prior to the date of the safety check, or that has reached its expiry date, must be replaced.

• Smoke alarms must be installed on every storey of the property, in each bedroom, and in any hallway connecting bedrooms to other parts of the dwelling. Where there is no hallway, alarms must be between the bedroom and the remainder of the dwelling.

• Alarms must be either hardwired to the mains power supply with a backup battery, or powered by a non-removable 10-year battery.

13.3 The Queensland smoke alarm safety check includes:

• Full check of all smoke alarms in the property

• All batteries replaced

• Free in-person call-outs for smoke alarm faults for 12 months following the service

• Replacement of expired or faulty hardwired smoke alarms at the rate set out in the applicable Service Level Agreement

• Detailed report provided within 24 hours of the service

13.4 Smoke alarms replaced under this service are photoelectric units complying with AS 3786-2014 and meeting all current Queensland legislative requirements. Temporary smoke alarm installations are subject to clause 5A.

13.5 The price for Queensland smoke alarm safety checks is as set out in the applicable Service Level Agreement. Any rectification works identified during the service that cannot be completed on the day will be quoted separately. There is no obligation on the Client or owner to accept any quote.

13.6 The Client is responsible for ensuring reasonable access to the Property is provided at the time of the scheduled appointment. Where access cannot be provided a No Access Fee may apply.

14. REPORTS

14.1 Following each safety check or compliance inspection, the Provider will supply a comprehensive report as soon as reasonably practicable following completion of the service, with reports typically provided within 24 hours.

14.2 Where rectification has been recommended and can be provided by Taskforce Australia, a no-obligation quote for the required work will be provided as soon as reasonably practicable following completion of the service, with quotes typically provided within 48 hours of the provided report.

14.3 Reports are accessible through the Client's portal (where available), or via email.

14A. RELIANCE ON REPORTS

14A.1 Any report, certificate, recommendation or assessment provided by the Provider is based on the condition of the Property and any visible or reasonably accessible items at the time of inspection only.

14A.2 The Provider does not warrant or guarantee that a Property will remain compliant with any legislative, regulatory or safety requirements after the date of inspection.

14A.3 The Services are limited to visual inspection and physical testing where reasonably able to be undertaken at the time of attendance. The Provider is not responsible for identifying latent defects, concealed defects, defects within inaccessible areas, or conditions that arise after the inspection has been completed.

14A.4 The Client acknowledges that responsibility for maintaining the ongoing compliance and safety of the Property remains with the owner and/or property manager.

14A.5 Reports and certificates are prepared solely for the benefit of the Client for compliance and property management purposes and must not be relied upon by any third party without the Provider's prior written consent.

15. COMMUNICATIONS - USE OF AGENCY NAME AND BRANDING

15.1 By entering into this Agreement, the Client authorises the Provider to send communications to renters and owners on the Client's behalf using the Client's trading name and logo. This authorisation is included as standard and applies unless the Client notifies the Provider in writing that they wish to opt out.

15.2 Communications sent under this clause may include appointment notifications, scheduling reminders, access request notifications, and notices of entry issued in accordance with applicable residential tenancy legislation where a renter has not responded to previous notifications.

15.3 The Provider's notice of entry process has been developed in consultation with rental regulation specialists and is designed to comply with applicable tenancy legislation in each state and territory in which the Provider operates. The Provider will issue notices only in circumstances where a safety check or compliance inspection appointment is required to meet the Client's legal compliance obligations.

15.4 The Provider will not use the Client's name or logo for any purpose beyond service delivery communications as described in this clause without the prior written consent of the Client.

15.5 The Client warrants that they have the authority to grant this authorisation and that the use of their trading name and logo by the Provider for the purposes described in this clause does not infringe any third party rights.

15.6 The Client may withdraw this authorisation at any time by providing written notice to the Provider. Withdrawal of authorisation may affect the Provider's ability to coordinate access and complete appointments within required timeframes.

16. TERM OF AGREEMENT

16.1 This Agreement will begin on the date it is executed and will remain in force indefinitely until terminated in accordance with this clause.

16.2 Either party may terminate this Agreement by providing 30 days written notice to the other party.

16.3 If either party commits a material breach of this Agreement, the non-defaulting party may provide written notice requiring the breach to be remedied. If the breach is not remedied within 14 days of receipt of the notice, the non-defaulting party may terminate this Agreement immediately by written notice.

16.4 This Agreement may be terminated at any time by mutual written agreement of the parties.

16.5 Upon termination, the Provider's obligations to perform further Services will cease. Any Services already performed and invoiced remain payable in accordance with clause 17.

17. PAYMENT

17.1 The Provider will charge the Client for the Services at the rates agreed in the applicable Service Level Agreement or, where no Service Level Agreement exists, at the rates published on the Taskforce website at the time of booking.

17.2 The Client will be invoiced upon completion of each safety check, inspection or remedial works unless otherwise agreed in writing.

17.3 Invoices are due in accordance with the payment terms set out in the applicable Service Level Agreement. Standard payment terms are 14 days from the date of invoice unless otherwise agreed in writing.

17.4 Where payment is late, the Client shall be liable for all costs actually incurred by the Provider in the recovery of any monies owed, including recovery agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis.

17.5 All pricing is exclusive of GST. GST and any other applicable duties required by law will be charged to the Client in addition to the agreed rate.

17.6 The Provider reserves the right to vary pricing upon providing 30 days written notice to the Client's registered contact email address. Continued use of the Services following the notice period constitutes acceptance of the revised pricing.

18. MULTI-PROPERTY DISCOUNTS

18.1 Multi-property owner discounts apply under Taskforce Plus as follows:

• 2 to 5 properties: 10% discount off RRP.

• 6 or more properties: 20% discount off RRP.

18.2 Multi-property owner discounts do not apply to properties on Taskforce Saver or to any other services provided under this Agreement.

18.3 Discounts apply to the owner's properties and are calculated at the time of invoicing. Discount eligibility is assessed based on the number of properties held by the owner under active Taskforce Plus arrangements at the time of the relevant service.

18.4 Where an owner qualifies for more than one discount, the higher of the applicable discounts will be applied. Discounts are not cumulative and cannot be combined.

18.5 Multi-property owner discounts are not automatically applied. Property managers and rental providers are required to submit property details to Taskforce with sufficient notice to allow for processing prior to the relevant invoicing date. Taskforce accepts no liability for discounts not applied where adequate notice has not been provided.

19. COMPLAINTS

19.1 If a Client has a concern about work completed during a safety check or inspection, they should contact Taskforce in the first instance by submitting feedback through the repairs feedback form at taskforce.com.au, by emailing hello@taskforce.com.au, or by calling 1300 818 138.

19.2 Taskforce will acknowledge all complaints within two business days and respond with a proposed resolution within five business days.

19.3 Where a complaint cannot be resolved to the satisfaction of the Client, the dispute resolution process in clause 22 applies.

20. CAPACITY AND INDEPENDENT CONTRACTOR

20.1 In providing the Services under this Agreement, the Provider is acting as an independent contractor and not as an employee of the Client. This Agreement does not create a partnership or joint venture between the parties and is exclusively a contract for services.

21. INDEMNIFICATION

21.1 Except to the extent paid in settlement from any applicable insurance policies, and to the extent permitted by applicable law, each party agrees to indemnify and hold harmless the other party and its respective directors, shareholders, affiliates, officers, agents, employees and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission of the indemnifying party in connection with this Agreement. This indemnification will survive the termination of this Agreement.

21A. LIMITATION OF LIABILITY

21A.1 Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

21A.2 To the maximum extent permitted by law, the Provider's total aggregate liability arising out of or in connection with this Agreement, whether in contract, tort (including negligence), statute or otherwise, is limited to the total fees paid by the Client to the Provider for the relevant Services during the 12 months immediately preceding the event giving rise to the claim.

21A.3 To the maximum extent permitted by law, the Provider is not liable for any indirect, consequential, special or economic loss, including loss of profit, loss of rent, loss of business opportunity, loss of goodwill, loss of revenue or increased operating costs.

21A.4 Where the Australian Consumer Law permits the limitation of liability for services, the Provider's liability is limited, at its option, to:
(a) the re-supply of the relevant Services; or
(b) payment of the cost of having the relevant Services supplied again.

21A.5 The Client acknowledges that the fees charged for the Services have been determined on the basis of the limitations and exclusions of liability set out in this Agreement.

22. DISPUTE RESOLUTION

22.1 In the event of a dispute arising out of or in connection with this Agreement, the parties agree to attempt to resolve the dispute in good faith through direct negotiation before commencing any formal legal proceedings.

22.2 If the dispute cannot be resolved through negotiation within 30 days of written notice of the dispute being given, either party may pursue resolution through the courts of the applicable jurisdiction or such other mechanism as the parties may agree in writing.

23. DATA PRIVACY AND CYBER SECURITY

23.1 Data Collection and Use: The Provider collects and uses personal information - including names, email addresses, property details and contact information of owners, property managers and renters - solely for the purpose of delivering the Services. This includes scheduling appointments, generating invoices, applying service discounts, sending service communications and maintaining compliance records.

23.2 Data Protection: The Provider will take reasonable steps to protect all client data from unauthorised access, loss, misuse or disclosure, including the use of secure systems, encrypted communications and access controls.

23.3 Data Sharing: Client data will not be shared with third parties except as required to perform the Services, comply with legal obligations, or with the express authorisation of the property manager or owner.

23.4 Access and Accuracy: The Provider will take reasonable steps to ensure that personal information it holds is accurate, complete and up to date. Clients may request access to their data or corrections by contacting the Provider in writing.

23.5 Data Retention: Client data will be retained only for as long as necessary to fulfil service obligations and comply with applicable legal, tax and regulatory requirements.

23.6 Breach Notification: In the event of a data breach likely to result in serious harm, the Provider will notify affected parties and comply with applicable data breach notification laws, including those under the Australian Privacy Act 1988 (Cth).

23.7 Compliance: The Provider agrees to comply with all applicable privacy and data protection laws, including the Australian Privacy Principles (APPs), and will implement reasonable cyber security practices aligned with industry standards.

24. AMENDMENTS TO THESE TERMS AND CONDITIONS

24.1 Taskforce Australia Pty Ltd reserves the right to amend these Terms and Conditions at any time. Updated Terms and Conditions will be published on the Taskforce website at www.taskforce.com.au and will take effect 30 days from the date of publication, unless a longer notice period is required by law.

24.2 Where a material change is made to these Terms and Conditions, the Provider will notify the Client directly using the registered contact email address held on the Client's account.

24.3 Amendments to these Terms and Conditions will take effect 30 days from the date of notification to the Client. Where the Client does not notify the Provider of any objection within that period, the updated Terms and Conditions will be considered accepted.

24.4 The most current version of these Terms and Conditions will always be available at https://www.taskforce.com.au/terms-rental-properties. Clients are encouraged to review the Terms and Conditions periodically. Where there is any conflict between a printed or saved version of these Terms and Conditions and the current published version, the current published version will prevail.

25. USE OF LOGOS FOR PROMOTIONAL PURPOSES

25.1 By engaging the Provider's Services, the Client grants the Provider a non-exclusive, royalty-free licence to use the Client's logo and name for promotional purposes, including in marketing materials, case studies and on the Provider's website, unless otherwise agreed in writing.

26. GOVERNING LAW

26.1 This Agreement is governed by and construed in accordance with the laws applicable to the state or territory in which the relevant Services are performed. Where Services are performed across multiple states or territories, the laws of the State of Victoria will govern this Agreement in respect of any dispute that cannot be attributed to a specific state or territory. The parties submit to the non-exclusive jurisdiction of the applicable courts.

Accounts Department Contact Details

Email: accounts@taskforce.com.au
Phone: 1300818138

Taskforce Australia Pty Ltd | ABN 32 152 119 518 3/151 Barkly Ave, Burnley VIC 3121 | 1300 818 138 | www.taskforce.com.au | rentsafe@taskforce.com.au