Covering lunch breaks on Haven Home Safe's front intake desk was a turning point in Maddy's early career.
"It was an opportunity to engage directly with people seeking assistance and gain a firsthand understanding of the challenges they faced," she said.
That defining moment sparked a passion for housing that continues to drive her work today.
"What truly drew me to the sector was the strong sense of shared purpose among individuals and organisations committed to improving outcomes for others," she said. "Connecting directly with individuals in need reinforced the importance of the work and the impact it can have."
One of the initiatives that gave Maddy the most satisfaction was working with Victoria's Homelessness to Home program during the COVID-19 pandemic. The initiative helped more than 1,800 households transition from emergency accommodation into stable housing and support.
"Being part of a program that delivered immediate, life-changing outcomes during such a challenging time was incredibly rewarding," she said. "It demonstrated the impact that can be achieved when housing providers, support services and government work together with a shared focus on helping people build stability and move forward with confidence."
Joining Taskforce...
Today, Maddy joins Taskforce as Customer Success Manager, bringing experience across finance, tenancy and property management, maintenance and asset management. Having worked both within housing providers and alongside them, she has developed a broader perspective on the challenges facing the sector.
Housing providers, she says, are being asked to deliver more homes, more services and more support while navigating growing operational complexity.
"What has become increasingly apparent is the importance of practical, dependable operational support," she said. "While providers remain focused on delivering essential services and positive outcomes for tenants, they also need trusted partners who can help streamline operations and solve problems."
It's one of the reasons Maddy was attracted to Taskforce, whose maintenance, compliance, asset and operational services are designed around the realities facing housing providers and the communities they support.
But for Maddy, the most rewarding part of the work remains the people.
"I value working alongside people who listen, treat everyone with dignity, care and respect and are dedicated to helping individuals and families achieve a better quality of life," she said.
"Building relationships with like-minded people who are actively contributing to a more equitable society is incredibly rewarding.
"Most importantly, I enjoy the positive change we create together and the opportunity to be part of work that can genuinely transform people's lives and future trajectories."
Want to Learn More?
Maddy joins Taskforce's housing team alongside National Director of Housing Damon Hill. To discuss the challenges facing your organisation — or learn how Taskforce supports housing providers across maintenance, compliance and operational services — contact Damon at damon@taskforce.com.au or Maddy at madelyn@taskforce.com.au.
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