Taskforce performance & service review — quarterly

Captures your feedback on service delivery, compliance, and operational performance across your portfolio. Responses are used to guide your quarterly review and identify improvement opportunities.

Section 1 — System Performance & Service Delivery

1. Response time performance

How have response times changed over the past quarter?

How would you describe response times today?

2. Issue prioritisation

How effectively are urgent issues (safety / compliance risks) prioritised?

3. Job completion speed

How has job completion speed changed over the past quarter?

How would you currently describe job completion speed overall?

4. Communication & visibility

How has communication and visibility across jobs changed?

How would you describe communication during jobs?

5. Issue / incident handling

How has issue resolution improved over the past quarter?

How effectively are issues resolved?

6. System reliability

How has system reliability changed over the past quarter?

How reliable is the system?

7. Consistency across portfolio

How has consistency of service delivery changed over the past quarter?

How consistent is delivery across your portfolio?

8. Biggest friction point

What is the biggest service delivery challenge today?

Anything else you’d like to highlight:

Taskforce performance & service review — quarterly

Captures your feedback on service delivery, compliance, and operational performance across your portfolio. Responses are used to guide your quarterly review and identify improvement opportunities.

Section 1 — System Performance & Service Delivery

1. Response time performance

How have response times changed over the past quarter?

How would you describe response times today?

2. Issue prioritisation

How effectively are urgent issues (safety / compliance risks) prioritised?

3. Job completion speed

How has job completion speed changed over the past quarter?

How would you currently describe job completion speed overall?

4. Communication & visibility

How has communication and visibility across jobs changed?

How would you describe communication during jobs?

5. Issue / incident handling

How has issue resolution improved over the past quarter?

How effectively are issues resolved?

6. System reliability

How has system reliability changed over the past quarter?

How reliable is the system?

7. Consistency across portfolio

How has consistency of service delivery changed over the past quarter?

How consistent is delivery across your portfolio?

8. Biggest friction point

What is the biggest service delivery challenge today?

Anything else you’d like to highlight:

Taskforce performance & service review — quarterly

Captures your feedback on service delivery, compliance, and operational performance across your portfolio. Responses are used to guide your quarterly review and identify improvement opportunities.

Section 1 — System Performance & Service Delivery

1. Response time performance

How have response times changed over the past quarter?

How would you describe response times today?

2. Issue prioritisation

How effectively are urgent issues (safety / compliance risks) prioritised?

3. Job completion speed

How has job completion speed changed over the past quarter?

How would you currently describe job completion speed overall?

4. Communication & visibility

How has communication and visibility across jobs changed?

How would you describe communication during jobs?

5. Issue / incident handling

How has issue resolution improved over the past quarter?

How effectively are issues resolved?

6. System reliability

How has system reliability changed over the past quarter?

How reliable is the system?

7. Consistency across portfolio

How has consistency of service delivery changed over the past quarter?

How consistent is delivery across your portfolio?

8. Biggest friction point

What is the biggest service delivery challenge today?

Anything else you’d like to highlight: