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Plumbing Bros National Assist is located in DOUBLEVIEW, 6018.

Location: DOUBLEVIEW, 6018
ABN: 38747893516
Email: national@plumbingbros.com.au
Phone: 0862630509

Opening Times:

Monday Open
Tuesday Open
Wednesday Open
Thursday Open
Friday Open
Saturday Please Call
Sunday Please Call

Latest Reviews


14/01/21
Jordan was very polite friendly and professional
Excellent
Kathy , BONOGIN, 4213

08/01/21
My job is still incomplete. The tradesman did come on time and the service was undertaken. However, my issue with the tap still persists.
Excellent
Aparna , NORTH WAHROONGA, 2076

05/01/21
Tap is 5 years old. Started to leak. I lodged a warranty enquiry and everything went very smoothly. I was kept up to date on progress and the plumbing company was attentive, organised, polite and on time. The only issue I am a bit confused about is that the water pressure had to be measured (to be less than 500kPa - it was 350kPa). This process involved turning off the water main and dismantling the isolation valve (tap) under the sink to be able to attach the pressure gauge. This means that a 10 minute job (time taken to replace the part in the leaking tap) became a 1 hour 45 minute job (for the 2 people who came to do the work). Not only was this inconvenient for me (in time and also flooding the cupboard and floor around it and requiring quite a lot of cleanup), but the labour component must have ultimately cost several times more than the actual part. Given the tap is 5 years old and this is the first and only warranty issue I have ever had (for the several Methven taps I have in the house), I am bewildered at the logic of spending so much time and money to take this measurement? Perhaps a far more logical approach to the requirement for this measurement would be more efficient - such as a tap failure within the first 6 months; several tap failures; recurring tap failures; etc?
Excellent
Peter, BIRCHGROVE, 2041

05/01/21
good service
Excellent
Caroline , CURRAMBINE, 6028

26/12/20
The item under warrantee took over 3 weeks to be delivered. This is poor service given it was a kitchen tap and we had no water in the kitchen for 3 weeks.
Below Average
Carol, TUGUN, 4224

14/12/20

Excellent
Diane , PALM BEACH, 4221

04/12/20
Extremely efficient. From 1st contact through to installation - excellent.
Excellent
Janelle , PALM BEACH, 4221

09/11/20
The service was very prompt helpful and friendly.Considering it was a warranty they certainly want you as a customer for life. They certainly did their best to help till the tap was fixed.
Excellent
Fred, WILSON, 6107

26/08/20
helen, in customer service, was outstanding in sorting everything out for me
Excellent
MARTIN , HILLARYS, 6025

20/08/20
Pleasant and efficient service from plumber
Excellent
Lynette , WINTHROP, 6150

08/08/20
To long to contact me once I made claim. Dripping is not only annoying but the fact water is being wasted
Average
SAM, LEEMING, 6149

05/08/20
We had some initial trouble with getting the right parts dispatched, once they were, methven and plumbingbro's were very professional. I had the issue fixed last week but it has left our black shower mixer scratched. The plumber said that the way it was designed the only way to get the part unscrewed to replace the cartridge was to use multi-grips which put some deep scratches on our black mixer tap. It looks like the product was not designed to be serviced? We spent a lot of money on Methven fixing throughout our home and this one is in our main ensuite, this has left us disappointed.
Average
Brodie, APPLECROSS, 6153

03/08/20
Job well done. The plumber who attended did a great job.
Excellent
Marco, KARRINYUP, 6018

29/07/20
The plumber was friendly, professional and didn't rush.
Excellent
Mike, GREENWOOD, 6024

07/07/20

Excellent
Chantala, NORTH COOGEE, 6163

02/07/20

Excellent
Brian, APPLECROSS, 6153

24/06/20
It was very easy to lodge the claim and the communication was great. The required replacement part took quite a long time to arrive at my house, though. I received a text informing me it was being shipped on 28th May and the part arrived on 17th June. The delay was probably related to covid-19 restrictions, so all in all, the warranty experience was very good.
Above Average
Noel, WOODVALE, 6026

15/06/20
Wonderful. Quick and efficient turnaround. Thank you.
Excellent
RON, KALLAROO, 6025

12/06/20
The tradesmen were very polite and did an excellent job. Thanks
Excellent
Jacqueline, WATERFORD, 6152

08/06/20
All good. Efficient service from the call centre and the tradie. John
Excellent
John , CARINE, 6020

04/06/20

Above Average
Marco, KARRINYUP, 6018

22/05/20
It took 2 months for the whole process of replacing the part to arrive and to be fitted, requiring three follow ups by myself. The plumber who fitted the replacement part was excellent. It's good to have a normal shower at last. My experience with the people at Reece was excellent and I feel the delays were not their fault.
Poor
JOHN AND TINA, EAST FREMANTLE, 6158

19/05/20
Fabulous warranty support. Really impressed. It was easy to provide details and video/photos of the issue on the website and Methven arranged courier of a replacement tap and a plumber to fit it - all within about a week. One can be cynical about warranties sometimes but Methven really follows through and provides the product support it promotes! Well done. Definitely will encourage friends to buy Methven tapware!
Excellent
Stephen, APPLECROSS, 6153

15/05/20
Excellent service.
Excellent
Georgie, WOODVALE, 6026

06/05/20
After the first flickmixer appeared to be faulty & there was to be a replacement, it did take a while & this time there was no contact with me from yourselves. I did make the call to see what was happening, perhaps the paperwork got lost in the system. Plumbing Bros where here the next day to fit the new tap, there service is impeccable. Merilyn.
Excellent
Merilyn , BECKENHAM, 6107

25/04/20

Average
Jed , GREENWOOD, 6024

16/04/20
Our experience with Methven was a mixed bag! It started on February 4th 2020, our kitchen tap wasn’t functioning well, occasionally getting an unexpected shower when turning on the tap. So true did all the that was required and awaited the part via courier. When that arrived,!we rang plumbing Brothers and were told he date and time for repair. He broke the tap while trying to repair. So he organised another tap. Eventually that arrived, it was a bathroom tap! Well that took us well into March! So many phone calls and emails later, we were lucky to work with Antoinette who traced the tap. It was posted on the 6h April and the Tuesday after Easter we have an operational kitchen tap! During these difficult trading times I understand misadventures bu am very grateful for a young man in PERTH who answered the phone from a Methven and from Antoinette who pushed me he courier company. THANKYOU
Excellent
Ellen, PADBURY, 6025

01/04/20
Excellent
Excellent
Elena , SORRENTO, 6020

01/04/20
Prompt and efficient service; well done.
Excellent
Chris , BASSENDEAN, 6054

31/03/20
Five 🌟 is the best cooler
Excellent
Rania , LANGFORD, 6147

26/03/20
Methven and plumber could not be faulted. Problems arose with delivery of the part which for some reason was sent back for address verification. Took about 4 weeks to arrive.Methven always kept in contact and once the part arrived it was fixed within 24hrs.
Above Average
PETER , KINGSLEY, 6026

24/03/20
Very poor service took 3 months to resolve. Had mixed emails some saying I needed to buy parts others saying under warranty. who do you believe?
Poor
Leo , STIRLING, 6021

19/03/20
Methven has been very helpful indeed from the start of processing the warranty until arranging the plumber. Again , well done everything is entire to my satisfaction.👍👍
Excellent
Ferdinand, ARDROSS, 6153

18/03/20
The warranty service was seamless; I am very happy with it
Excellent
Laura, MULLALOO, 6027

14/02/20
It took to long for customer service to respond. After that supply of a unit and a plumber works went very well. A plumber came within given timeframe. If there was no delay with the customer service this score would be five star
Average
Sinisa, SCARBOROUGH, 6019

13/02/20
Very efficient helpful service. Plumber was great as well.
Excellent
George, HILLARYS, 6025

12/01/20
Excellent to commumicate with. There was a delay in delivery but a new tap was supplied and installed. Very happy with Methven. I hope the new one lasts long as l love this tap.
Excellent
Mary, MULLALOO, 6027

03/12/19
More time to establish details before Work could start
Average
Michael , SAMSON, 6163

28/11/19
It took too long for Methven to action the claim. Once actioned, the service was fine.
Above Average
Don, CITY BEACH, 6015

25/11/19
We where very disappointed that we had to change our taps as they do not match our shower and bath taps, but in saying that our new taps do not drip and that way it was handled was first class
Excellent
Alan, COOGEE, 6166

21/11/19
Best customer service I have experienced in 30 years of owning a house
Excellent
Steven, EAST VICTORIA PARK, 6101

21/11/19
In extremely efficient and professional warranty service and tap replacement, thank you very much.
Excellent
Peter, SAFETY BAY, 6169

19/11/19

Above Average
Leon, BELDON, 6027

06/11/19
Excellent thank you
Excellent
GERRY, SUBIACO, 6008

05/11/19
The service from the plumbing firm was really good and kept us in the picture Thank you for covering the warranty on our tap
Average
Bob, SORRENTO, 6020

31/10/19
Excellent service from all concerned. It is very pleasing to come across a company that backs their products as Methven has. I would definitely without hesitation recommend Methven products to friends. Thank you 😁
Excellent
Trevor, DARCH, 6065

15/10/19
Excellent, fault covered under warranty, spare part delivered in 2 days, plumber out same day I called, excellent warranty and after care service
Excellent
david, MULLALOO, 6027

12/10/19
Excellent customer service with the replacement tap arriving within days of our initial contact with the plumber fitting the tap! Could not have been better service..thank you!!!
Excellent
Barry, EAST FREMANTLE, 6158

06/10/19
Excellent service !! Received new part from Methven overnight to here in Perth, called the plumber that I was instructed to do, Padraig came out 2 hrs later and fixed the problem. Couldn’t ask for a better service.
Excellent
Christina, JOONDALUP, 6027

04/10/19
The service was fantastic, a new mixer was sent within days and installed by an organised plumber. I would get Methven products again and recommend them from this experience. Thank you!
Excellent
Nicholas, LATHLAIN, 6100

02/10/19

Excellent
Brendan, WHITE GUM VALLEY, 6162

30/09/19
Very quick response to problem with water flow in kitchen tap. Replacement part sent immediately and tradie provided was available same day.
Excellent
Anna, MULLALOO, 6027

24/09/19
Very good ,but delivery little slowly over one week. . Not at all.
Excellent
Kiet, DARCH, 6065

24/09/19
5
Excellent
Rudolf, RIDGEWOOD, 6030

20/09/19
First class service. All aspects exactly as stated. Time keeping and quality of work impeccable. Thank you very much.
Excellent
Andrew, WINTHROP, 6150

09/09/19
Very Happy
Excellent
Connie , SPEARWOOD, 6163

06/09/19

Excellent
Richard, WILLETTON, 6155

05/09/19
Fast service and excellent communication
Excellent
Peta, KARRINYUP, 6018

04/09/19
Methven customer service gets a 0! My name is not Sarah, tried to tell the person on the phone that, she had no ears. And didn't speak very clearly, she is not someone who was listening to a customer!! Plumbing bros tradesman was fantastic, same day service.
Below Average
Sarah, GREENWOOD, 6024

02/09/19
I have already a review independently to this request. I have no complaint with the service, in fact I was completely satisfied with Methven and the Plumbers,
Excellent
John, CHURCHLANDS, 6018

02/09/19
Excellent service and on time
Excellent
David , THORNLIE, 6108

23/08/19
5 stars
Excellent
Zephie, PALMYRA, 6157

15/08/19
Best service I have ever had considering I had lost my receipt. so good to deal with a company like this.
Excellent
John, BALLAJURA, 6066

14/08/19
Thank you very much good job
Excellent
JOSEPH , WOODVALE, 6026

13/08/19
Very impressive service from Methven and there service agent would recommend your products
Excellent
Ron, CRAIGIE, 6025

10/08/19
Prompt efficient professional service- could not be better, thank you!!
Excellent
Laura, MULLALOO, 6027

08/08/19
Once we were over the initial miscommunication, the service was quick and efficient
Above Average
Nick, SWANBOURNE, 6010

06/08/19
Fantastic service. Great tradesman. Can’t speak highly enough of my whole experience . Thanks
Excellent
Irene, HILLARYS, 6025

02/08/19
The tradie was there to fix the rap on time & replaced the part quickly. He stopped the leak from the spout but created a worse leak from the mixer.
Poor
Jada, ATWELL, 6164

01/08/19
Very good, warranty dealt with quickly. Plumber Bros service agent very good.
Excellent
Darren, OCEAN REEF, 6027

31/07/19
Efficient process with an effective result in a timely manner throughout. Attending plumber was prompt and had a pleasing demeanour.
Excellent
Anthony, COOGEE, 6166

31/07/19
Was good quick service.thankyou for fixing my leaking tap.
Above Average
Shweta, LANDSDALE, 6065

30/07/19
Fantastic after sales service. Will always use Methven tapware from now on as we are so impressed with the warranty service.
Excellent
Michael, QUINNS ROCKS, 6030

26/07/19
Very easy experience and well communicated. Apart from the fact I didn't know my appliances were covered for 15 years - lucky I made the call. Thabks again! Lovely products Cameron Spencer
Excellent
Cameron, HUNTINGDALE, 6110

23/07/19

Above Average
Maria, HAMILTON HILL, 6163

19/07/19
Great service every step of the process ! The guys in Customer Care were really helpful, the part arrived very quickly and Plumbing Bros fitted it the next day. Thanks again !
Excellent
Tony, HILLARYS, 6025

15/07/19
Excellent from first contact to work done by an experienced plumber. Thank you
Excellent
Wendy, ALFRED COVE, 6154

12/07/19
All good thanks
Excellent
Mario, EAST PERTH, 6004

10/07/19
Very thankful of Methven service. Tapware not working perfectly thanks to the supply and installation of a new sink mixer cartridge . Also appreciative of the service from Plumbing Brothers . The serviceman was professional and polite and extended his service to adjust the anchorage on the tapware in the sink body. Again , very appreciative !
Excellent
Peter, MUNSTER, 6166

07/07/19
An efficient & easy communication. Part arrived promptly & the plumber was on time, professional & completed the job & cleaned up prior to leaving. Thank you.
Excellent
Michelle, DOUBLEVIEW, 6018

04/07/19

Excellent
Melissa , MORLEY, 6062

03/07/19
All fixed! No fuss! There is no better testament.
Excellent
Debby, DUNCRAIG, 6023

02/07/19
Plumber was on time. Avoided water dripping where not wanted. Cleaned up. Plumber was pleasant. Job took expected amount of time. Question: why is it not possible to tell people the force needed to correctly tighten the spindle so it can be completed by a DIY person? It obviously varies with the individual plumber.
Excellent
Jim, MOSMAN PARK, 6012

20/06/19
Very efficient
Excellent
Claira, WATERFORD, 6152

18/06/19
5
Excellent
Christine, BICTON, 6157

14/06/19
Excellent service. Very happy!
Excellent
Michael, EDGEWATER, 6027

10/06/19
Thank you for a great hassle free experience.
Excellent
Kevin, WATERFORD, 6152

07/06/19
Methven products & service is at a high standard, after the experience we have received we will only purchase your products and highly recommend to our family and friends..... also the recommended plumber was prompt and helpful. Thanks once again Mary Ioannou
Excellent
Mary, ALEXANDER HEIGHTS, 6064

06/06/19
So far so good
Excellent
Rudolf, RIDGEWOOD, 6030

05/06/19
Although a few trips by plumber to rectify issues, methven were very accommodating and easy to deal with
Excellent
Joanne, DIANELLA, 6059

30/05/19
Prompt, friendly and courteous. Job was quickly done and care taken not make or leave mess. Thank you.
Excellent
Martin, HAMERSLEY, 6022

24/05/19
Taps were fixed promptly, but it has been over a month and we still haven't heard anything about the leaking shower rose
Average
Paul, STIRLING, 6021

23/05/19

Excellent
Suresh, CHURCHLANDS, 6018

23/05/19
Excellent customer service... would recommend Methven to family and friends. Plumber was friendly and workmanship good standard. Thanks once again Mary Ioannou
Excellent
Mary, ALEXANDER HEIGHTS, 6064

22/05/19
Happy days.... Thank you Methven for handling my warranty service from start to finish with such fast speed, professionalism and ease. There are a number of businesses that need to take a leaf out of your book. The tradesmen you supplied were second to none. Fantastic communication, worked extremely well, knew exactly what they were doing and how to tackle the repair with such professionalism. Well done...
Excellent
EVA, YOKINE, 6060

22/05/19
Prompt service and kept us up to date. All in and fixed. Thanks.
Excellent
Phil , GWELUP, 6018

20/05/19
Since the big boss became involved I couldn’t be happier
Above Average
Anna, ATTADALE, 6156

20/05/19
Although my warranty experience ultimated resulted in my taking back the unsatisfactory bidet trigger and hose product to Bunnings for a refund, overall I found the warranty service from Methven to be most impressive. I commend your company for this. Spare parts were dispatched promptly and the warranty claim very efficiently managed. The plumber who came to fix the issue was excellent. The one issue however your company needs to urgently address with this product is the fact that under water pressure the trigger simply does not work. Its becomes so stiff it is unusable. Clearly there is a design fault. Other customers have expressed the same concern. For a $99 product, this obvious fault requires urgent attention uf you don't want your reputation tarnished. Other customers, unlike me, would just bad-mouth your company. Even the spare trigger sent did not work, with the plumber having to spend a lot of time trying to get flow through the device. For the sake of other customers I hope my detailed review is taken seriously.
Excellent
Elaine, DIANELLA, 6059

16/05/19
Amazing service. Part arrived promptly and within 24 Hours plumber came and all fixed. So glad I purchased Methven products for my bathroom and laundry renovations.
Excellent
Susan, NEDLANDS, 6009

14/05/19
It was an informed process where I was kept updated on process and timing.
Excellent
Mann, FREMANTLE, 6160

12/05/19
Very good.
Excellent
Del, MOUNT PLEASANT, 6153

10/05/19
Excellent company to deal with. Prompt, polite and straight onto the problem and getting it fixed. Very impressed with their level of service.
Excellent
christine, PALMYRA, 6157

03/05/19
It was dealt with promptly and professionally
Excellent
Julie, BALCATTA, 6021

02/05/19
Great service experience overall. Methven customer support was friendly, prompt and caring. And we had a very similar experience with the local plumber who did the install. We hope that we don't need to use the warranty again but if we did we know that it will be a smooth and efficient process. Well done!
Excellent
Tony, COMO, 6152

28/04/19
Would appreciate someone to contact me. As I am not satisfied with the final outcome.
Average
Christina , HILLARYS, 6025

18/04/19

Excellent
Erica, LEDA, 6170

09/04/19
Very very impressed with the warranty on this product so impressed I have purchased another 2 basin set for other bathrooms
Excellent
Maria , WANNEROO, 6065

04/04/19

Excellent
Lois, KARRINYUP, 6018

01/04/19
Awesome customer support. Replacement tap supplied and plumber organized to fit it at no cost. Stunned how easily and smoothly it went. Top marks Methven
Excellent
Stephen, APPLECROSS, 6153

29/03/19
Amazing service, so unexpected that I would receive this level of service in today’s world. Can’t stop telling people about the procedure. I have never experienced anything like that. The products are fantastic, but the after sales service on any issues is first class. I will never replace any tap in my house with anything but a Methven in future after today’s experience. Well done guys and girls!!!
Excellent
Rob, WINTHROP, 6150

29/03/19
Fantastic customer service. Fantastic warranty.This would have to be the best company to honour their warranty Cannot fault Methven. Will continue to buy only Methven products.Thanks Mel Cull
Excellent
Mel, BEACONSFIELD, 6162

29/03/19
Fantastic customer service. Fantastic warranty.This would have to be the best company to honour their warranty Cannot fault Methven. Will continue to buy only Methven products.Thanks Mel Cull
Excellent
Mel, BEACONSFIELD, 6162

29/03/19
Fantastic customer service. Fantastic warranty.This would have to be the best company to honour there warranty Cannot fault Methven. Will continue to buy only Methven products.Thanks Mel Cull
Excellent
Mel, BEACONSFIELD, 6162

27/03/19
There were 2 parts in the tap you sent 1 but the one that was replaced has fixed it
Above Average
Rudolf, RIDGEWOOD, 6030

20/03/19
The plumbers, Plumb Bros did an excellent and prompt repair. My first Methvin contact (Jeffrey/ Geoffrey did not tell me I needed an emergency plumber for the leak. My second contact, Hayden, was very good and explained clearly what would happen and what I needed to do. Please pass my thanks on to him.
Above Average
Maureen, TUART HILL, 6060

20/03/19
The plumbers, Plumb Bros did an excellent and prompt repair. My first Methvin contact (Jeffrey/ Geoffrey did not tell me I needed an emergency plumber for the leak. My second contact, Hayden, was very good and explained clearly what would happen and what I needed to do. Please pass my thanks on to him.
Poor
Maureen, TUART HILL, 6060

15/03/19
Thank you!Your service was excellent :)
Excellent
Neil, QUINNS ROCKS, 6030

15/03/19
Timely and efficient service.
Excellent
Allan , FURNISSDALE, 6209

06/03/19

Excellent
Murray, WARNBRO, 6169

26/02/19
Your service was excellent. The second part you sent seems to be working fine. The plumber came on Friday afternoon and replaced it. A big thank you to Hayden whom I spoke with on several occasions. I will recommend your products to all my family and friends. Cheers.😁😁
Excellent
Graham, NORTH LAKE, 6163

21/02/19
Not really happy. A young man came out and replaced the part you sent. It still is not working properly. He tested the water pressure etc etc and advised us that he would consult with his boss and we would be advised when they were coming back. That was Friday. No call as yet. Cheers.
Poor
Graham, NORTH LAKE, 6163

20/02/19

Excellent
Anthony, NORTH PERTH, 6006

15/02/19
I would recommend METHVEN to other folks. Great after sales service all the way. Thank you! P.S. Typo error in my name Valita ....not Belita
Excellent
Balita, VIVEASH, 6056

05/02/19
Methven were very prompt to follow up on the faulty tap and quickly to arrange for a replacement tap to be sent to us and for a plumber to fit it!
Excellent
Mark , HILLARYS, 6025

17/01/19
It took a bit longer than I would have liked for the initial call from Methven to be made following our reporting of the problem to the retailer of the product. However from that point the experience has been very good and we are happy with the outcome.
Excellent
Greg, KARRINYUP, 6018

17/01/19
Delighted with the after sales service. Would buy Methven again. Many thanks.
Excellent
Bruno, SUBIACO, 6008

07/01/19
We will recommend Methven to friends and relatives as your respone to my problem is satisfactory
Excellent
Fong Heng, NORANDA, 6062

31/12/18
Hi, I was very happy with the outcome and how helpful Simone Pappas was with the prompt service. Also Plumb Bros. who installed new sink mixer were polite and efficient. Thank you and Happy New Year Tanya Tsirigotis
Excellent
Tanya, INNALOO, 6018

20/12/18
100percent in every way good plumber good job thank you.
Excellent
Tony, MORLEY, 6062

Latest Images

Thumbnail of Plumbers work in DOUBLEVIEW, 6018. Thumbnail of Plumbers work in DOUBLEVIEW, 6018.

Documents & Licensing

Other / Public Liability: BXLC-LIQ-2018-014096 }
Other / Plumbing Licence: PL9535 }

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