Plumbing Bros National Assist
05/01/21
Tap is 5 years old. Started to leak. I lodged a warranty enquiry and everything went very smoothly. I was kept up to date on progress and the plumbing company was attentive, organised, polite and on time. The only issue I am a bit confused about is that the water pressure had to be measured (to be less than 500kPa - it was 350kPa). This process involved turning off the water main and dismantling the isolation valve (tap) under the sink to be able to attach the pressure gauge. This means that a 10 minute job (time taken to replace the part in the leaking tap) became a 1 hour 45 minute job (for the 2 people who came to do the work). Not only was this inconvenient for me (in time and also flooding the cupboard and floor around it and requiring quite a lot of cleanup), but the labour component must have ultimately cost several times more than the actual part. Given the tap is 5 years old and this is the first and only warranty issue I have ever had (for the several Methven taps I have in the house), I am bewildered at the logic of spending so much time and money to take this measurement? Perhaps a far more logical approach to the requirement for this measurement would be more efficient - such as a tap failure within the first 6 months; several tap failures; recurring tap failures; etc?
Excellent

Peter, BIRCHGROVE, 2041

Facility Asset Contracting
10/04/20
5 star . Charlie was a pleasure to work with.Very friendly.and knew what to do.Wish more tradies were like Charlie.Very happy with the outcome.
Excellent

Tony & Anne , RESERVOIR, 3073

Overs Electrical
23/11/20
Once the REC contacted us, the Light switch was replaced very quickly.
Above Average

Graeme, KIALLA, 3631

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