12/01/21 Great service, quick install.
3 Fans installed (required going into roof to mount extra beams), as well as hooking up wireless remotes. Alex, ALLAWAH, 2218
22/12/20 I have paid $199 at the time of booking installation for replacement of existing light with the fan. In order to accomodate my request, technician had to run an extra wire.
He has supplied fan fittings to the ceiling and wire. He used around 3m of wire, around half a meter of still rod and spent about 30 min to run that wire thru the wall. The rest of the time he spent on fitting the fan (I paid for this installation already $199).
He charged me on top of what I already paid $280 (that is for supply and run of wire, which took him less than 30 min).
I was happy to pay extra, but $280 is absolutely ridiculous !
When I questioned the charge, I was told that technitian spent way too much time on the whole job.
But that wasn't my problem. I was supposed to be charged an extra for running and supply of wire and fitting ONLY, as I paid for fan install already
Total installation cost me $479 !!!
Sounds like a scam to me.
NOT HAPPY !!!! Vitaly, ST IVES, 2075
10/12/20 Very friendly and efficient office staff, professional and fast delivery service with high quality fans at competitive prices, delivered on time and installed by reliable electrician. Amazing! Thank you Julie, ALLAMBIE HEIGHTS, 2100
06/12/20 product faulty and could not be install and need a refund. also the LED light on the Fan are horrible. I mention to the staff and they assured its a nice even light but its more light a SPOT light ... I would like to get a refund on the faulty remote please. Please note Im very happy with the service install (thank you Taskforce great job) I'm just not happy with faulty merchandise and sale service advice. Sammie, WATTLE GROVE, 2173
05/12/20 It took a while, back and forth in emails to get our claim acknowlodged and for the service call to be finalised, but then everyrhing went well and we are pleased that the fan was fixed. Beryl , ASHFIELD, 2131
30/11/20 Brilliant lighting were able to sort out my warranty claim very quickly! Ricky, INGLEBURN, 2565
30/11/20
Ivy, MARSFIELD, 2122
28/11/20 Good works. Happy with whole process. Edgar, ZETLAND, 2017
17/11/20 The trademan was polite on time cleaned up his mess great work Kim, PEAKHURST, 2210
16/11/20 Happy with the work but took months to even receive a response. Roman, LANE COVE NORTH, 2066
12/11/20 Electricians assigned to this job in Sydney lost the part sent from Ventair. I followed up with them and they kept on saying the part wasn’t delivered. I rang Ventair and they sent the part the next day after I rang. I didn’t get any service from the electricians until I complained after 3 weeks that the part had already been sent. Very poor service although the young electrician who finally fixed the faulty light was excellent. Janice, CONCORD WEST, 2138
10/11/20 Excellent service the tradespeople were very efficient and they even took the boxes away. I would highly recommend this company. Kellie, BONNET BAY, 2226
08/11/20
Hardik, BLACKTOWN, 2148
01/11/20 Great service, fast and well organised. They listen and accommodate customer's requirements at very competitive prices. Absolutely recommend them !! Dana, CROMER, 2099
28/10/20 Excellent service & covid friendly thank you George, DHARRUK, 2770
20/10/20 This job is still not complete. Please ring me to advise when the 2nd fan is to be replaced. Initial service has been great, but still waiting for 2nd unit to be replaced. Thanks Stavros 0419380555 Stavros / Resibuild Pty Ltd, PADDINGTON, 2021
18/10/20 My warranty service has not been completed and I would give negative stars if I could. This has been outstanding since at least early August 2020 - it is now October 2020 and I’m still waiting for Ventair to resolve. The heater light and fan were originally not working on my unit. Ventair replaces the entire unit with one that was more faulty - light, heater light and fan malfunctioning. Ventair would no longer replace the whole unit but first replaced the light, which now only flickers intermittently (still not quite right). When they were going to replace the heater light, the part that was provided was damaged - this is still outstanding. Now the fan is malfunctioning. This has made me totally lose faith in this product and I have voiced my strong dissatisfaction to my architect and my builder to bear in mind for their future clients. VENTAIR - PLEASE PROVIDE ME WITH A UNIT THAT WORKS!!! THE ONE YOU GAVE ME IS SO UNDEPENDABLE THAT IT SHOULD BE REPLACED AS A WHOLE!!! My next step will be to familiarise with my consumer rights and consider raising this with the appropriate government authority. Heidi , ASHFIELD, 2131
07/10/20
Fiona, WEST PENNANT HILLS, 2125
28/09/20 It wasn't a warranty service but a new fan Installation. Sam + Patrick were so polite, efficient and an absolute joy to have in my home. Their service was amazing. Tha K you! Rechelle, BILGOLA PLATEAU, 2107
15/09/20 Once approved the warranty service was fast and efficient Kristi, CONCORD, 2137
08/09/20 Max was wonderful. Came on time and did an amazing job installing the fan. Prashanth, EPPING, 2121
03/09/20 Sam did a fab job installing a fans. Super quick, efficient and friendly :) Belinda, COOGEE, 2034
01/09/20 Outstanding warranty service - easy online process to claim warranty, speedy response, outstanding communication and follow up, prompt honour of warranty claim and efficiently replaced and installed. Most superb handling of a warranty issue I have experienced in a long time, perhaps altogether! Sarah, FIVE DOCK, 2046
26/08/20
Joanna, WESTLEIGH, 2120
21/08/20 Service was excellent Adam, AUSTRAL, 2179
04/08/20 Great service Paula , MILSONS POINT, 2061
04/08/20
Vasili, BEXLEY, 2207
21/07/20 Really nice and friendly tradesman. No problems at all. Very courteous. Ho, SYDNEY, 2000
21/07/20 Took a long time to get done but no complaints about the service when it finally happened. Duncan, ABBOTSFORD, 2046
03/04/20 Well done, thanks. Very good professional electrician. Thank you. Kent, KELLYVILLE, 2155
24/03/20 The installation went perfectly even though it was a bit more complicated as we have an old house and ceiling roses. The guys were friendly and polite. Meg, NEWTOWN, 2042
23/03/20 Since you’d “love” to hear all about my experience, I’ll tell you. When I submitted my warranty claim I wrote that according to the electricians who installed the fan, a capacitor was blown. So of course you decided the best thing to do is tell your electrician the problem lies with the remote control. So when he arrived here, what was it? 3, 4 weeks after my claim, he was perfectly prepared to fix a problem with the remote control and I’m still without a light. Brilliant. Richard, KILLARA, 2071
22/03/20 Could not be better on time very curtius Bruce, RUSSELL LEA, 2046
12/03/20
Isabelle, CAMPSIE, 2194
11/03/20 Terrible customer service and product not as good as described.
Tradies who came to fix it, 10/10. Turned up on time and did the job quickly. Ivanka, LEICHHARDT, 2040
05/03/20 Serviceman was great and fixed the fan as promised. Ho, SYDNEY, 2000
03/03/20 It take a very long time to wait Alex, SEAFORTH, 2092
24/02/20 Great service to install replacement fan motors WAYNE, DAWES POINT, 2000
10/02/20 I put in for the job to be done the start of December and it's just been done on the 11th of February John, LALOR PARK, 2147
10/02/20 Terrible it didn’t happen Ruth, DEE WHY, 2099
03/02/20 My Hero team did excellent installing quick and with good and friendly attitude. Cheers Peter, BOTANY, 2019
28/01/20
Kerri, PADDINGTON, 2021
28/01/20 Took a few days after booking to confirm service date and cost quite a bit more than originally anticipated but Very happy with the completed work. Wally, NORTH STRATHFIELD, 2137
27/01/20 Dealing with the supplier and warranty team was fustrating and took a lot of time to sort out (about 4 weeks during summer without a working fan or light was a horrible experience). The Tradie that came to fix the problem was awesome. Marcus, PYRMONT, 2009
24/01/20 Fans still not working up to the mark....in comparison to other same model fans in other rooms both the loving room fans are not that great after servuce as well....told the electrician... Sanket, SOUTH WENTWORTHVILLE, 2145
21/01/20
Melanie, COOGEE, 2034
20/01/20 Couldn’t be better! Friendly and fast service. James, NORTHBRIDGE, 2063
18/01/20 Great Susan, DULWICH HILL, 2203
17/01/20 All good Donald, WILLOUGHBY, 2068
14/01/20 Fantastic service. Kurt, DEE WHY, 2099
20/12/19
Ashish, SOUTH WENTWORTHVILLE, 2145
19/12/19 Respectful tradespeople accomplished the work, including additional tasks, with professionalism and efficiency. Have asked them to undertake further work on a return visit. I have no hesitation in recommending them. peter Peter, LANE COVE NORTH, 2066
18/12/19 Poor install by Service Heroes on first call out, 2 of 3 fans rattled. They came back 2 weeks ago for a second try, rattle fixed after they took down the fans and started again. But In doing so they damaged the ceiling. And left without telling me. Seeing the damage just now for the first time as fan is in the guest bedroom and you see it when lying on the bed, which I haven’t done as it’s the guest bedroom. Prani, BLAKEHURST, 2221
16/12/19 Job was not done. The electrician wouldn’t do the job unless he could update the electrical board at a cost of a ‘few hundred dollars’. If I was getting more done than just 1 fan replaced then yes I would agree but not for 1 thing. Also the faulty fan had already been installed so he wouldn’t need to do any electrical work except to turn off the power and plug the new fan in then turn the power back on, so zero stars for that, they left but came back saying that Brilliant asked them to leave the replacement fan with us hence the 2 stars. Julie, WINSTON HILLS, 2153
16/12/19 I was happy with the service, but only suggestion is it could be little quicker, I had to follow up with brilliant lighting and the service heroes to find out the status.... But finally Aaron who came to fix the issue was very nice, did his job nicely Sanket, SOUTH WENTWORTHVILLE, 2145
15/12/19 Was provided two faulty products and am now getting the run around when trying to get it fixed. Fansonline tells me to contact the electrician they supplied to fix the fault, their electrician tells me to make a warranty claim back to Fansonline who then tell me this claim must be made with the manufacturer. The manufacturers website claim form doesn't work so I call them....they said they will email me out a form to complete and email back to them.......still waiting for this email. Going nowhere fast, especially given that everyone is about to shut down for the Christmas holidays. Edwin, HUNTERS HILL, 2110
13/12/19 Thank you - you provided A1 class service. Terrific JOHN, CHATSWOOD, 2067
09/12/19
Patsy, NORTH EPPING, 2121
28/11/19 Person came to install a fan and told us we needed a new switchboard. Peter, BIRCHGROVE, 2041
21/11/19 When we first enquired the warranty dept were efficient and quickly sent a replacement remote control but from then it was difficult to contact them and after numerous phone calls and emails they finally arranged an electrician to pair remote to fan. CHRISTINE , REVESBY, 2212
20/11/19 I thought the feedback and advice was excellent. The installation was also excellent. Thank you to Sam, and Patrick.
Could you please ask them if they happened to see my husband's watch. It is a Seiko, I think, with black leather band and silver mountings. Jim says he left the watch in the bedroom. Please call me if they can help me find it. Deborah Deborah, CROYDON, 2132
31/10/19 Good job! Shufen, HURSTVILLE, 2220
27/10/19 Great job. Repair was completed as expected. Only issue was had job booked in but the part was not delivered and had to change date to a week later Martyn, BLACKTOWN, 2148
24/10/19 The contractor was excellent but we had to wait quite a long time because the company sent the wrong product Marta, HINCHINBROOK, 2168
24/10/19 The fans look great and installation went well. The only problem is that our outdoor fan is too low and will need to be raised. We bought the 90cm extension rod as this was the shortest on offer, but I understand that they can be cut to size and should probably have been trimmed at the time of installation. I will need to follow up to have this addressed. Otherwise all good. Phil, WAHROONGA, 2076
19/10/19 All good. Just letting you know that one of the blades from the new set bowed. Used a straight blade from the original set. Gregory, BANKSTOWN, 2200
10/10/19 Excellent vamshi, BAULKHAM HILLS, 2153
02/10/19 Technicians are good. Warranty period takes too long ( 6months) bad lighting products!! PHONG, ST JOHNS PARK, 2176
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Other / Other 1: Workers Comp
}
Other / Public Liability: Public Liability P0412200093
}
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