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Service Heroes is located in SILVERWATER, 2264.

Location: SILVERWATER, 2264
ABN: 72821262653
Email: works@serviceheroes.com.au
Phone: 1800694376

Opening Times:

Monday Open
Tuesday Open
Wednesday Open
Thursday Open
Friday Open
Saturday Please Call
Sunday Please Call

Latest Reviews


12/01/21
Great service, quick install. 3 Fans installed (required going into roof to mount extra beams), as well as hooking up wireless remotes.
Excellent
Alex, ALLAWAH, 2218

22/12/20
I have paid $199 at the time of booking installation for replacement of existing light with the fan. In order to accomodate my request, technician had to run an extra wire. He has supplied fan fittings to the ceiling and wire. He used around 3m of wire, around half a meter of still rod and spent about 30 min to run that wire thru the wall. The rest of the time he spent on fitting the fan (I paid for this installation already $199). He charged me on top of what I already paid $280 (that is for supply and run of wire, which took him less than 30 min). I was happy to pay extra, but $280 is absolutely ridiculous ! When I questioned the charge, I was told that technitian spent way too much time on the whole job. But that wasn't my problem. I was supposed to be charged an extra for running and supply of wire and fitting ONLY, as I paid for fan install already Total installation cost me $479 !!! Sounds like a scam to me. NOT HAPPY !!!!
Poor
Vitaly, ST IVES, 2075

10/12/20
Very friendly and efficient office staff, professional and fast delivery service with high quality fans at competitive prices, delivered on time and installed by reliable electrician. Amazing! Thank you
Excellent
Julie, ALLAMBIE HEIGHTS, 2100

06/12/20
product faulty and could not be install and need a refund. also the LED light on the Fan are horrible. I mention to the staff and they assured its a nice even light but its more light a SPOT light ... I would like to get a refund on the faulty remote please. Please note Im very happy with the service install (thank you Taskforce great job) I'm just not happy with faulty merchandise and sale service advice.
Poor
Sammie, WATTLE GROVE, 2173

05/12/20
It took a while, back and forth in emails to get our claim acknowlodged and for the service call to be finalised, but then everyrhing went well and we are pleased that the fan was fixed.
Above Average
Beryl , ASHFIELD, 2131

30/11/20
Brilliant lighting were able to sort out my warranty claim very quickly!
Above Average
Ricky, INGLEBURN, 2565

30/11/20

Excellent
Ivy, MARSFIELD, 2122

28/11/20
Good works. Happy with whole process.
Excellent
Edgar, ZETLAND, 2017

17/11/20
The trademan was polite on time cleaned up his mess great work
Excellent
Kim, PEAKHURST, 2210

16/11/20
Happy with the work but took months to even receive a response.
Below Average
Roman, LANE COVE NORTH, 2066

12/11/20
Electricians assigned to this job in Sydney lost the part sent from Ventair. I followed up with them and they kept on saying the part wasn’t delivered. I rang Ventair and they sent the part the next day after I rang. I didn’t get any service from the electricians until I complained after 3 weeks that the part had already been sent. Very poor service although the young electrician who finally fixed the faulty light was excellent.
Below Average
Janice, CONCORD WEST, 2138

10/11/20
Excellent service the tradespeople were very efficient and they even took the boxes away. I would highly recommend this company.
Excellent
Kellie, BONNET BAY, 2226

08/11/20

Above Average
Hardik, BLACKTOWN, 2148

01/11/20
Great service, fast and well organised. They listen and accommodate customer's requirements at very competitive prices. Absolutely recommend them !!
Excellent
Dana, CROMER, 2099

28/10/20
Excellent service & covid friendly thank you
Excellent
George, DHARRUK, 2770

20/10/20
This job is still not complete. Please ring me to advise when the 2nd fan is to be replaced. Initial service has been great, but still waiting for 2nd unit to be replaced. Thanks Stavros 0419380555
Excellent
Stavros / Resibuild Pty Ltd, PADDINGTON, 2021

18/10/20
My warranty service has not been completed and I would give negative stars if I could. This has been outstanding since at least early August 2020 - it is now October 2020 and I’m still waiting for Ventair to resolve. The heater light and fan were originally not working on my unit. Ventair replaces the entire unit with one that was more faulty - light, heater light and fan malfunctioning. Ventair would no longer replace the whole unit but first replaced the light, which now only flickers intermittently (still not quite right). When they were going to replace the heater light, the part that was provided was damaged - this is still outstanding. Now the fan is malfunctioning. This has made me totally lose faith in this product and I have voiced my strong dissatisfaction to my architect and my builder to bear in mind for their future clients. VENTAIR - PLEASE PROVIDE ME WITH A UNIT THAT WORKS!!! THE ONE YOU GAVE ME IS SO UNDEPENDABLE THAT IT SHOULD BE REPLACED AS A WHOLE!!! My next step will be to familiarise with my consumer rights and consider raising this with the appropriate government authority.
Poor
Heidi , ASHFIELD, 2131

07/10/20

Above Average
Fiona, WEST PENNANT HILLS, 2125

28/09/20
It wasn't a warranty service but a new fan Installation. Sam + Patrick were so polite, efficient and an absolute joy to have in my home. Their service was amazing. Tha K you!
Excellent
Rechelle, BILGOLA PLATEAU, 2107

15/09/20
Once approved the warranty service was fast and efficient
Excellent
Kristi, CONCORD, 2137

08/09/20
Max was wonderful. Came on time and did an amazing job installing the fan.
Excellent
Prashanth, EPPING, 2121

03/09/20
Sam did a fab job installing a fans. Super quick, efficient and friendly :)
Excellent
Belinda, COOGEE, 2034

01/09/20
Outstanding warranty service - easy online process to claim warranty, speedy response, outstanding communication and follow up, prompt honour of warranty claim and efficiently replaced and installed. Most superb handling of a warranty issue I have experienced in a long time, perhaps altogether!
Excellent
Sarah, FIVE DOCK, 2046

26/08/20

Excellent
Joanna, WESTLEIGH, 2120

21/08/20
Service was excellent
Excellent
Adam, AUSTRAL, 2179

04/08/20
Great service
Excellent
Paula , MILSONS POINT, 2061

04/08/20

Excellent
Vasili, BEXLEY, 2207

21/07/20
Really nice and friendly tradesman. No problems at all. Very courteous.
Excellent
Ho, SYDNEY, 2000

21/07/20
Took a long time to get done but no complaints about the service when it finally happened.
Average
Duncan, ABBOTSFORD, 2046

03/04/20
Well done, thanks. Very good professional electrician. Thank you.
Excellent
Kent, KELLYVILLE, 2155

24/03/20
The installation went perfectly even though it was a bit more complicated as we have an old house and ceiling roses. The guys were friendly and polite.
Excellent
Meg, NEWTOWN, 2042

23/03/20
Since you’d “love” to hear all about my experience, I’ll tell you. When I submitted my warranty claim I wrote that according to the electricians who installed the fan, a capacitor was blown. So of course you decided the best thing to do is tell your electrician the problem lies with the remote control. So when he arrived here, what was it? 3, 4 weeks after my claim, he was perfectly prepared to fix a problem with the remote control and I’m still without a light. Brilliant.
Poor
Richard, KILLARA, 2071

22/03/20
Could not be better on time very curtius
Excellent
Bruce, RUSSELL LEA, 2046

12/03/20

Excellent
Isabelle, CAMPSIE, 2194

11/03/20
Terrible customer service and product not as good as described. Tradies who came to fix it, 10/10. Turned up on time and did the job quickly.
Poor
Ivanka, LEICHHARDT, 2040

05/03/20
Serviceman was great and fixed the fan as promised.
Excellent
Ho, SYDNEY, 2000

03/03/20
It take a very long time to wait
Poor
Alex, SEAFORTH, 2092

24/02/20
Great service to install replacement fan motors
Excellent
WAYNE, DAWES POINT, 2000

10/02/20
I put in for the job to be done the start of December and it's just been done on the 11th of February
Excellent
John, LALOR PARK, 2147

10/02/20
Terrible it didn’t happen
Excellent
Ruth, DEE WHY, 2099

03/02/20
My Hero team did excellent installing quick and with good and friendly attitude. Cheers
Average
Peter, BOTANY, 2019

28/01/20

Excellent
Kerri, PADDINGTON, 2021

28/01/20
Took a few days after booking to confirm service date and cost quite a bit more than originally anticipated but Very happy with the completed work.
Above Average
Wally, NORTH STRATHFIELD, 2137

27/01/20
Dealing with the supplier and warranty team was fustrating and took a lot of time to sort out (about 4 weeks during summer without a working fan or light was a horrible experience). The Tradie that came to fix the problem was awesome.
Excellent
Marcus, PYRMONT, 2009

24/01/20
Fans still not working up to the mark....in comparison to other same model fans in other rooms both the loving room fans are not that great after servuce as well....told the electrician...
Poor
Sanket, SOUTH WENTWORTHVILLE, 2145

21/01/20

Excellent
Melanie, COOGEE, 2034

20/01/20
Couldn’t be better! Friendly and fast service.
Excellent
James, NORTHBRIDGE, 2063

18/01/20
Great
Excellent
Susan, DULWICH HILL, 2203

17/01/20
All good
Excellent
Donald, WILLOUGHBY, 2068

14/01/20
Fantastic service.
Excellent
Kurt, DEE WHY, 2099

20/12/19

Excellent
Ashish, SOUTH WENTWORTHVILLE, 2145

19/12/19
Respectful tradespeople accomplished the work, including additional tasks, with professionalism and efficiency. Have asked them to undertake further work on a return visit. I have no hesitation in recommending them. peter
Excellent
Peter, LANE COVE NORTH, 2066

18/12/19
Poor install by Service Heroes on first call out, 2 of 3 fans rattled. They came back 2 weeks ago for a second try, rattle fixed after they took down the fans and started again. But In doing so they damaged the ceiling. And left without telling me. Seeing the damage just now for the first time as fan is in the guest bedroom and you see it when lying on the bed, which I haven’t done as it’s the guest bedroom.
Poor
Prani, BLAKEHURST, 2221

16/12/19
Job was not done. The electrician wouldn’t do the job unless he could update the electrical board at a cost of a ‘few hundred dollars’. If I was getting more done than just 1 fan replaced then yes I would agree but not for 1 thing. Also the faulty fan had already been installed so he wouldn’t need to do any electrical work except to turn off the power and plug the new fan in then turn the power back on, so zero stars for that, they left but came back saying that Brilliant asked them to leave the replacement fan with us hence the 2 stars.
Average
Julie, WINSTON HILLS, 2153

16/12/19
I was happy with the service, but only suggestion is it could be little quicker, I had to follow up with brilliant lighting and the service heroes to find out the status.... But finally Aaron who came to fix the issue was very nice, did his job nicely
Above Average
Sanket, SOUTH WENTWORTHVILLE, 2145

15/12/19
Was provided two faulty products and am now getting the run around when trying to get it fixed. Fansonline tells me to contact the electrician they supplied to fix the fault, their electrician tells me to make a warranty claim back to Fansonline who then tell me this claim must be made with the manufacturer. The manufacturers website claim form doesn't work so I call them....they said they will email me out a form to complete and email back to them.......still waiting for this email. Going nowhere fast, especially given that everyone is about to shut down for the Christmas holidays.
Poor
Edwin, HUNTERS HILL, 2110

13/12/19
Thank you - you provided A1 class service. Terrific
Excellent
JOHN, CHATSWOOD, 2067

09/12/19

Excellent
Patsy, NORTH EPPING, 2121

28/11/19
Person came to install a fan and told us we needed a new switchboard.
Poor
Peter, BIRCHGROVE, 2041

21/11/19
When we first enquired the warranty dept were efficient and quickly sent a replacement remote control but from then it was difficult to contact them and after numerous phone calls and emails they finally arranged an electrician to pair remote to fan.
Average
CHRISTINE , REVESBY, 2212

20/11/19
I thought the feedback and advice was excellent. The installation was also excellent. Thank you to Sam, and Patrick. Could you please ask them if they happened to see my husband's watch. It is a Seiko, I think, with black leather band and silver mountings. Jim says he left the watch in the bedroom. Please call me if they can help me find it. Deborah
Excellent
Deborah, CROYDON, 2132

31/10/19
Good job!
Excellent
Shufen, HURSTVILLE, 2220

27/10/19
Great job. Repair was completed as expected. Only issue was had job booked in but the part was not delivered and had to change date to a week later
Above Average
Martyn, BLACKTOWN, 2148

24/10/19
The contractor was excellent but we had to wait quite a long time because the company sent the wrong product
Average
Marta, HINCHINBROOK, 2168

24/10/19
The fans look great and installation went well. The only problem is that our outdoor fan is too low and will need to be raised. We bought the 90cm extension rod as this was the shortest on offer, but I understand that they can be cut to size and should probably have been trimmed at the time of installation. I will need to follow up to have this addressed. Otherwise all good.
Above Average
Phil, WAHROONGA, 2076

19/10/19
All good. Just letting you know that one of the blades from the new set bowed. Used a straight blade from the original set.
Excellent
Gregory, BANKSTOWN, 2200

10/10/19
Excellent
Excellent
vamshi, BAULKHAM HILLS, 2153

02/10/19
Technicians are good. Warranty period takes too long ( 6months) bad lighting products!!
Excellent
PHONG, ST JOHNS PARK, 2176

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Thumbnail of Electricians work in SILVERWATER, 2264. Thumbnail of Electricians work in SILVERWATER, 2264.

Documents & Licensing

Other / Other 1: Workers Comp }
Other / Public Liability: Public Liability P0412200093 }
Other / Electrical Licence: 237653C }

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