28/03/21 We are extremely happy with the warranty service provided by Ventair. We had an issue with the product which was replaced with a brand new fan without question, with the new warranty applying to the new fan. Well done Ventair and thank you. Iain, ERMINGTON, 2115
24/03/21 Electrician who came did an ok job on the install but didn't leave the rooms as clean as I would have expected. He also didn't really seem to care that the problem wasn't fixed and that further investigation would be needed. Anthony, BEECROFT, 2119
17/03/21
The Suburb Property Management , WENTWORTHVILLE, 2145
12/03/21 Service was good but the product is still faulty. After a long wait, the new fan that got replaced also creates metal scratching noise after running for a while Lavanya, PEMULWUY, 2145
11/03/21 Wrong part was sent to the electrician. Still waiting for correct part to arrive Monica, NORTH PARRAMATTA, 2151
11/03/21 The service provided was excellent. That is, Fanco sent me the light kits with different connectors and an authorised electrician to resolve the issue.
However, the electrician had to cut and replace the wiring inside the light kit so as to make use of the correct connector.
I would like a confirmation from Fanco that the warranty for my ceiling fan is still applicable and is not void.
One other concern I have is, that if I have to replace the light kit after the warranty expires, I need to purchase the light kit and also engage an electrician to fix the connector (which is not required if the light kit had the correct connector). Jayanand , BLACKTOWN, 2148
06/03/21 Your team in head office were brilliant, helped all the way and we needed help as the first nominated electrician from JJC electricals was a real let down. Firstly it took over 3 weeks with no contact, when I contacted him to enquire about the delay he responded that he was still awaiting another job in our area. I said that was not good enough, we had a bedroom used by our daughter with no lighting. Eventually he made a date - he couldn't give me a time so I stayed in all day, no show! We arranged a second day, again he could not give me a time, again I stayed in all day, no show! At 5pm I rang him to be told that he had 'phoned in sick that day. By this time it was well after 5pm I rang your head office in Melbourne and spoke to a very helpful gentleman, who apologised and promised to to sort everything for us - this he did, 'phoning back the same evening with the name of an electrician who he promised for the following day, I was even given a time, the electrician arrived on time he was very polite and chatty, had the job fixed in no time, at last we have light. Full marks to head office and the electrician who fixed the light (sorry I don't have his name) for us. Unfortunately one bad experience with James, coloured our experience with your company.
Margaret Kennedy Berowra NSW
Margaret, BEROWRA, 2081
05/03/21 The service technician was very helpful Brian, BEROWRA HEIGHTS, 2082
26/02/21
Keng, THORNLEIGH, 2120
17/02/21
Jaideep, BAULKHAM HILLS, 2153
17/02/21 Brilliant Lighting responded well overall to my request for a warranty repair of a ceiling fan light. Their online lodgment process to establish proof of purchase and installation was easy to use and the tradesman who carried out the repair was efficient and friendly. My only criticism is that I had to call Brilliant's warranty enquiry line twice -firstly so that they would process the claim and secondly because I had not heard from them regarding approval of the claim (although it had in fact been approved). Peter and Anna, MERRYLANDS, 2160
12/02/21 Lucky to get 1 star
Disgraceful warranty call
And service technician was unreliable and left a mess behind him
I’ll never use your products and services again Daniel, KINGS PARK, 2148
11/02/21 Was excellent service n I thank u SO much !! DIanne, DURAL, 2158
11/02/21
Gangeyan, WAHROONGA, 2076
11/02/21 Work does not finish Limei, LINDFIELD, 2070
29/01/21 The guys did a great job. They were professional and tidy. I was just a bit disappointed in the state of the roof with the hole from the previous light exposed. I realise now that repairing the roof was not part of the job. If you were asking me about the workers and their electrical work I would give 5 stars Steve, BEROWRA, 2081
29/01/21 Fan is great - job well done
Thanks jonathan, WEST PENNANT HILLS, 2125
29/01/21 The new light fitting was not sent to JJC Electrics until I called to enquire what was happening. Once it arrived service was prompt and courteous which I really appreciate. Rae, ST IVES, 2075
29/01/21
Sulan, MEADOWBANK, 2114
20/01/21 Replaced the faulty fan with minimal fuss and mess. Thank you! Paul , DENISTONE, 2114
15/01/21 James did a good job Paul, CASTLECRAG, 2068
Taken aback by this month’s electricity bill? There are numerous ways to trim energy use, and one of these is by adjusting water heater temperature. A small change in the temperature can result ......
A mesh of wires and cables can be seen in a typical computer desk or media center. These tangles aren’t only painful to eyes but also produce hindrances in getting things done.......
